Privacy notice
Effective date: `{effective_date}`
This notice explains how `{legal_entity}` collects, uses, stores and shares personal information when you use Nuera.
Information we collect
We collect account, contact, order, payment-status, service-intake, communication and support information required to provide the service you request.
Depending on the service, you may choose to provide documents, images, voice input, links or access to customer-owned systems.
How we use it
We use information to:
- provide and support Nuera;
- process orders and confirm payment;
- complete purchased services;
- show previews and collect approvals;
- communicate about orders;
- maintain security and records;
- meet legal and accounting obligations;
- improve operations using appropriately controlled information.
AI-assisted processing
Nuera uses AI tools and agents to perform parts of purchased work. Access is limited to the task and provider arrangements used for that service. Nuera does not promise that every service uses the same provider or storage path.
Customer-owned systems
Where practical, Nuera works in accounts and storage the customer owns. Connection scope and revocation are explained when access is requested.
Retention
Information is retained only for the period required for service delivery, support, security, accounting and legal obligations, according to the approved retention schedule.
Your choices
You may request access or correction and may revoke optional system connections, subject to legal and service-delivery requirements.
Contact
Privacy questions: `{privacy_contact}`
This page requires review against the confirmed legal entity, providers, retention schedule and New Zealand legal obligations before publication.
- Account and contact details, such as your name, business name, email address and other information you provide when enquiring about or purchasing a service.
- Intake content, including information submitted by voice or text, voice recordings and uploaded files.
- Order and payment metadata, such as the service purchased, transaction status, amount, date and billing-related identifiers. Payment card details are handled by Stripe and are not stored by Nuera.
- Website usage information, such as information about how the website and its services are accessed and used.